Ordering and Redemption Instructions

Customer notice

  • In case of any dispute, the final decision is reserved​

Payment methods

  1. Pay via VISA, Master/ Paypal
  2. Bank transfer (Bank of China, Hang Seng Bank or HSBC):

Account name: Oceanus International Trading Limited

Bank of China: 012-740-000-59817

Hang Seng Bank: 368-389-377-883

HSBC: 741-122030-838

Please go to the bank counter, ATM machine, or online banking to deposit to the above bank account.

  1. FPS

FPS No.: 9511577

  1. PAYME
  2. Customers who choose bank transfer, fast transfer or PAYME transfer, please

deposit by yourself after placing the order, and send the deposit slip Whatsapp to 68572990. Please indicate the customer phone number or order number on the deposit slip for identification so that we can Follow up your order as soon as possible.

* To protect customers, please keep the account receipt for verification. Thank you for your cooperation. *

Pickup method

1.

Local S.F. Frozen Express

Free delivery service (single delivery location) for a single order purchase of HK$450 or above.

If the net purchase value of a single order is less than the specified amount, a delivery fee will be charged, and the fee is HK$55.

In some remote areas or delivery locations that are not directly accessible by public transportation, additional fees must be paid.

*Due to the epidemic situation, the express delivery time of SF Express is 9:00-20:00. We apologize for the delay and inconvenience caused by the delivery time.

Post-receipt processing

YUWALA Products is frozen foods, after receiving the goods, please store the food according to the following methods.

  • Put it in the -18°C refrigerator (i.e. refrigerated ice cream compartment). The day before tasting, put it back in the refrigerator at 0-4°C to thaw, or you can cook it when the product is thawed.

Modify or cancel

  • If you need to cancel the order, no refund will be given.
  • If the customer needs to modify the paid order, the modification items will be limited to the pick-up date and location. In addition, customers also need to notify at least 3 working days before pick-up/delivery. The company will accept/reject modifications based on the inventory supply, and confirm the receipt of the final purchase receipt.
  • If you want to modify the order, please contact our customer service for follow-up.

Terms and conditions

  • In order to make you a safe and pleasant shopping experience, we set out the following terms of use, so that you can better understand our expectations of both parties. Please read the following terms carefully before using this website.
  • By using this website, users signify their acceptance of the terms and conditions of this website. If you do not accept these terms, you should leave this website.

General conditions

  • The company reserves the right to cancel the order and refund the relevant amount paid by you.
  • The company will accept online orders based on the inventory supply. If there is any dispute, the company reserves the right to make the final decision.
  • All order records are subject to our computer database.